Frequently Asked Questions

Everything you need to know about your Radley London order.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link and reference number to monitor your delivery's progress.

What is your return policy?

We offer a 28-day return policy for all items purchased online. Products must be in their original, unused condition with all tags and dust bags included.

Do you offer international shipping?

Yes, Radley London ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How should I care for my leather bag?

To keep your leather looking its best, we recommend using a specialized leather cleaner and avoiding prolonged exposure to direct sunlight or heavy rain.

Are your products covered by a warranty?

All Radley London handbags and purses come with a 12-month guarantee covering manufacturing faults from the date of purchase.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.